Shipping & Delivery Policy
Most of our products are in stock and are ready to ship. The shipping process for in-stock items begins once the items have been secured on our end and once your payment has been authorized. Most items should be ready to ship within 3 business days.
You can find out if any item is in stock on the product page, it will indicate the availability of each item and also provide you with an estimated shipping delay. If a product is out of stock, this information will also be reflected on the product page along with a time estimate of when we will be receiving more stock.
We do not offer the option to delay your order for shipment once it has been placed.
We are not able to ship one order to multiple addresses. You will need to place two separate orders.
Until further notice, our website is currently only accepting Canadian orders and deliveries.
Did you know? All home deliveries are now contactless and our delivery teams will leave the product right at your door. If you live in an apartment building or condominium, and we can’t reach you via your buzzer or concierge, your items will be delivered at the building lobby/entrance.
Did you know? All home deliveries are now contactless and our delivery teams will leave the product right at your door. If you live in an apartment building or condominium, and we can’t reach you via your buzzer or concierge, your items will be delivered at the building lobby/entrance.
Orders shipped to Canadian Territories, remote or rural areas have a flat delivery fee. For shipping to certain remote or rural areas, additional shipping surcharges may apply on top of the flat rate. If this is the case, these shipping surcharges will appear upon entry of your postal code at checkout.
NOTE: Flat rate shipping fees does not apply at any time to these Territories.
| Northwest Territories: | $50 | flat-rate | per order per unit |
| Yukon: | $50 | flat-rate | per order per unit |
| Nunavut: | $75 | flat-rate | per order per unit |
30-DAY RETURN POLICY
We gladly accept returns or exchanges up to 30 days after receiving your order. Products can only be returned if they are unused, in perfect condition and in their original packaging, Special orders at discounted prices and final sales are non-refundable and non-exchangeable. YOU NEED TO REQUEST A RETURN AUTHORIZATION
We are sorry that your order arrived damaged.
For all return and exchanges requests, please visit our Shipping & Returns page. You will find all the details on the procedure as well as the return authorization request form by selecting Returns in the left menu of this page.
As this is a damaged order, you will be asked to provide a photo of the condition of the box and the product.
Once you have entered your request, you will be emailed instructions on how to proceed. If the item was indeed damaged during transport and you meet the notification deadline, you will not have to cover any return postage costs (subject to customer service approval)..
For all return and exchanges requests, please visit our Shipping & Returns page. You will find all the details on the procedure as well as the return authorization request form by selecting Returns in the left menu of this page.
As this is a damaged order, you will be asked to provide a photo of the condition of the box and the product.
Once you have entered your request, you will be emailed instructions on how to proceed. If the item was indeed damaged during transport and you meet the notification deadline, you will not have to cover any return postage costs (subject to customer service approval)..
Special orders at discounted prices or final sales are non-refundable and non-exchangeable.
By Mail – You may return your items by mail at your own cost. Once we have received the return, we will process the exchange/refund. A paid return label will only be provided if the return is a result of a manufacturing defect or a shipping error on our part.
NOTE: Please take a moment to ensure these guidelines are followed before sending out your package.
- All products can only be returned if unused, in perfect condition, in their original package
- Pack the item securely in the original package.
- For your protection, we recommend you use an insured mail service for your return.
- Please return your item(s) to the following address:
Order Returns, C/O KASA OHANA INC
4810 jean talon west suite 228
Montreal PQ H4P2N5
Refunds will only be processed on the same payment method used on the original order for up to 30 days from the date of delivery
By Mail – You may return your items by mail at your own cost. Once we have received the return, we will process the exchange/refund. A paid return label will only be provided if the return is a result of a manufacturing defect or a shipping error on our part.
NOTE: Please take a moment to ensure these guidelines are followed before sending out your package.
- All products can only be returned if unused, in perfect condition, in their original package
- Pack the item securely in the original package.
- For your protection, we recommend you use an insured mail service for your return.
- Please return your item(s) to the following address:
Order Returns, C/O KASA OHANA INC
4810 jean talon west suite 228
Montreal PQ H4P2N5
Refunds will only be processed on the same payment method used on the original order for up to 30 days from the date of delivery